1. Introduction
TranquilGrove ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website tranquilgrove.sbs (the "Website") or use our services.
We value your trust and strive to be transparent about our data practices. Please read this Privacy Policy carefully. By accessing or using our Website, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Register for an account
- Subscribe to our newsletter
- Complete contact forms
- Participate in surveys or contests
- Post comments on our blog
- Make purchases
This information may include:
- Name
- Email address
- Phone number
- Mailing address
- Payment information (processed securely through third-party payment processors)
- Any other information you choose to provide
2.2 Automatically Collected Information
When you visit our Website, our servers may automatically log the following information:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages you view
- Time and date of your visit
- Time spent on specific pages
- Other statistics
2.3 Cookies and Similar Technologies
We use cookies and similar tracking technologies to track activity on our Website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.
We use the following types of cookies:
- Essential cookies: Necessary for the website to function properly.
- Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our Website.
- Functionality cookies: Enable us to personalize your experience.
- Targeting cookies: Record your visit to our Website, the pages you visit, and the links you follow to deliver advertisements more relevant to your interests.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Website.
3. How We Use Your Information
We may use the information we collect for various purposes, including:
- Providing, maintaining, and improving our Website and services
- Processing transactions and sending related information
- Sending administrative information, such as updates, security alerts, and support messages
- Responding to your comments, questions, and requests
- Sending newsletters, marketing communications, and other information that may interest you
- Monitoring and analyzing trends, usage, and activities in connection with our Website
- Detecting, preventing, and addressing technical issues
- Complying with legal obligations
4. Legal Basis for Processing (EU Users)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following legal bases:
- Performance of a contract: When we need to process your information to perform our obligations under a contract with you.
- Legitimate interests: When processing is necessary for our legitimate interests, provided your rights do not override these interests.
- Consent: When you have given us consent to process your personal information for specific purposes.
- Legal obligation: When we need to process your information to comply with a legal obligation.
5. Disclosure of Your Information
We may share your information in the following circumstances:
- Service providers: With trusted third-party service providers who assist us in operating our Website, conducting our business, or providing services to you.
- Business transfers: In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as a business asset.
- Legal requirements: When required by law or in response to valid legal processes such as a court order or subpoena.
- Protection of rights: When we believe disclosure is necessary to protect our rights, property, or safety, or that of our users or others.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes without your explicit consent.
6. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.
7. Data Security
We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We encourage you to use strong passwords, keep them confidential, and log out of your account when you've finished using a shared computer.
8. Your Data Protection Rights
Depending on your location, you may have certain rights regarding your personal information:
- Access: You have the right to request copies of your personal information.
- Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- Erasure: You have the right to request that we erase your personal information, under certain conditions.
- Restriction: You have the right to request that we restrict the processing of your personal information, under certain conditions.
- Object: You have the right to object to our processing of your personal information, under certain conditions.
- Data portability: You have the right to request that we transfer the data we have collected to another organization or directly to you, under certain conditions.
If you would like to exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.
9. Children's Privacy
Our Website is not intended for children under the age of 16. We do not knowingly collect personally identifiable information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us so we can take appropriate action.
10. Third-Party Links
Our Website may contain links to third-party websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policy of every site you visit.
11. Analytics and Advertising
We may use third-party Service Providers to monitor and analyze the use of our Website.
11.1 Google Analytics
We use Google Analytics to track and report website traffic. Google Analytics uses cookies to track your interactions with our Website. This information is used to compile reports and help us improve our Website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.
11.2 Facebook Pixel
We use Facebook Pixel to measure conversion rates, optimize our ads, and build targeted audiences for future advertisements. You can learn more about Facebook's data practices in their Privacy Policy.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.
Significant changes will be notified via email or a prominent notice on our Website before the changes become effective.
13. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- By email: [email protected]
- By phone: +447602013757
- By mail: 230 Harley Divide Lake Riley, LL21 0RG, United Kingdom